Alex: Hello! I’m ALEX. What’s your name?
Alex: Have we talked before, Tom?
Alex: I thought I remembered you! what is new?
Tom: Not much.
Alex: My mistake. How can I help you?
Tom: I’m looking for information on toxic mold litigation.
Alex: What information did you say you were looking for?
Tom: Toxic mold litigation information.
Alex: Litigation is a legal case, controversy or lawsuit, generally undertaken to enforce a right. The parties to such disputes are called litigants.
Tom: No, toxic mold.
Alex: I am sorry you feel that way.
Tom: Toxic Mold.
Alex: I am afraid I have no information on that country. Are you from Moldova?
Alex: Why didn’t you answer my question?
And on it went…..