Admit it — you and/or your employees spend more time on eBay or sending e-mails than you probably should. This Law.com article reports on the different ways firms can monitor Internet and e-mail activity.
Web and Online Culture
Did September 11 Affect YOUR Internet Use?
By Tom Mighell on
Posted in Web and Online Culture
The Pew Internet Project comes out with some interesting studies, and this is no different. This week, read about September 11 and the Internet, and how the terror attacks affected Americans’ views about online information.
Customer Non-Service
By Tom Mighell on
Posted in Web and Online Culture
This CNET article discusses the poor response of online customer service. Only one third of the companies surveyed in this article send automatic e-mails in response to your customer service request — this is pretty sad, considering how easy it is to set up an automatic e-mail responder.
But an automatic responder is no big
…