Do any of you use meta-search tools? I don’t use them all that often, but lately I’ve been finding them useful to get a good overall idea of what the Internet has to offer on a subject. One of the oldest meta-search tools, MetaCrawler, just announced a new redesign (and hopefully, better search results).

This CNET article discusses the poor response of online customer service. Only one third of the companies surveyed in this article send automatic e-mails in response to your customer service request — this is pretty sad, considering how easy it is to set up an automatic e-mail responder.

But an automatic responder is no big